Need to follow up with a parent or guardian? Whether you're missing a document, waiting on a resubmission, or just have a quick question, you can send a message directly when reviewing — no need to track down contact information separately.
There are two options to send reminders:
Watch the video below that covers reminder options!
Sending a form follow-up
Click into Enrollment > Review > All Enrollments, and use the filter bubble to search for the student name via the 'Subjects' field
💡 TIP: You can also access the enrollment packet via the student card. Search for the student > click into their name to open the student card > select the Enrollments tab > click into the applicable packet.
2. Click into the form that requires a follow-up message
3. Click on the Add follow-up button
4. Type the message you wish to send to the parent/guardian and click Send follow-up. The message will be delivered to the recipients via email
Received Resubmissions?
Sending a reminder individually or in bulk
🤔 Example: I need to send a general reminder to one or more students' parents/guardians who have not completed the entire enrollment packet.
Navigate to Enrollment > Review > All Enrollments > click on the In Progress or Not Started filter bubble
NOTE - These statuses cannot be filtered together. Two separate reminders would need to be sent.
2. Check box(es) for the student(s) that need reminders
Or, select students on all pages in bulk
3. Click Send reminder for selected rows and type in your customized message subject and description > Send
Sending a specific batch a reminder
🤔 Example: Do you have multiple batches with different due dates? Use this option to send a customized reminder to a specific batch!
Navigate to Enrollment > Review > All Batches > click into the applicable batch
2. For this example, select the Not Started filter bubble > select all students in bulk on all pages
3. Click Send reminder for selected rows and type in your customized message subject and description for this specific batch > Send
4. Repeat steps 1-3 for your additional batches, and customize your message subject and description accordingly
Questions or Concerns?
Please do not hesitate to reach out to the August Schools Support Team via live chat with the "Help" icon or email at [email protected].